Data Protection
General Clarification Text on the Personal Data Protection Law
Please be hereby advised that your personal data shall be lawfully assessed and processed within the framework described herebelow by the legal entity titled MİNERVA SİGORTA EKSPERTİZ HİZMETLERİ LTD. ŞTİ. (“Company”) assigned as the data controller and registered with the Trade Registry Office in accordance with the Personal Data Protection Law (aka KVKK).
Collection and Processing of the Personal Data, and Purposes of Processing of such Data:
Your personal data shall be processed as per Articles 4, 5 and 6 of the Personal Data Protection Law as follows:
Lawfully and in good faith
In a most accurate and up-to-date manner where necessary
For specific, explicit and legitimate purposes
In a prudent manner associated with and limited to the purpose for which such data are processed
In accordance with rules for preserving such data for the period stipulated by relevant legislations or required for the purpose for which such data are processed as well as in relation to the following purposes and activities:
Your personal data, and your identity and contact details you share with us in accordance with Article 20 of the Constitution of the Republic of Turkey, Article 4 of the Personal Data Protection Law and Regulations on Claims Adjusters (Insurance Experts), as well as your digital footprints collected when you visit our website are processed by MİNERVA SİGORTA EKSPERTİZ HİZMETLERİ LTD. ŞTİ. in order to provide services to our customers in the best manner and for the purpose of;
Rendering Loss Adjustment services,
Preparing Loss Adjustment reports,
Procuring claims documents,
Creating claims files,
Providing services you require as per your needs,
Creating visitor records and carrying out the security and safety of our workplaces,
Ensuring the security and continuity of data systems within the scope of data security.
Transfer of Personal Data
The personal data are collected during loss adjustment services by automatic or non-automatic means, and accordingly, the relevant legal basis thereof shall be the Law, Regulations and legitimate interests of the Company.
Below are details of third parties to whom such personal data can be transferred as well as details of purposes of transfers of data to such third parties:
Your personal data are transferred to the Insurance Company to which you have applied/which has services to you as an insured for the purpose of relieving your damage/loss under your contract. This transfer aims to determine what documents and instruments have been used for rendering loss adjustment activities and to share loss reports with relevant insurance companies.
Method and Legal Reason of the Collection of Your Personal Data
Your personal data are collected by the Company upon your submission thereof by email, post or by your direct delivery thereof to the Company, and by means of cookies when you visit our website or through social media channels. Your personal data can also be collected, processed and transferred under conditions and for purposes to process such personal data as referred to in Articles 5 and 6 of the Personal Data Protection Law as well as for purposes described in this General Clarification Text on the Personal Data Protection Law, in line with basic principles stipulated by virtue of the Personal Data Protection Law so that the Company can carry out its activities.
The Company can also process and transfer such data to third parties without further seeking the explicit consent of the Personal Data Holder as per Articles 5, 8 and 9 of the Personal Data Protection Law and/or in the case of exclusions imposed by virtue of relevant legislations. Below are particular examples of such cases:
- It is explicitly stipulated by laws,
- It is mandatory for the individual who is unable to state his/her consent in consequence of an impossibility of performance or whose consent is not deemed legally valid for the protection of the life or bodily integrity of such a person or another person,
- It is mandatory that such personal data be processed, provided that it directly relates to the conclusion and exclusion (performance) of a contract,
- It is a condition precedent for the Company to perform its legal liabilities and obligations,
- You, holder of Personal Data, have made such data publicly available,
- The processing of such Personal Data is obligatory for establishing, exercising or protecting a right,
- The processing of such Personal Data is mandatory for the legitimate interests of the Company, provided that such processing is without prejudice to the fundamental rights and freedoms.
Rights of the Personal Data Holder
In accordance with Article 5 of the Personal Data Protection Law, everybody is entitled to refer to the data controller for seeking to:
a) find out whether such personal data are processed or not,
b) Request information about such personal data if processed,
c) Learn what purposes your personal data are processed for and whether such data have been used suitably for its intended purpose,
ç) Be informed about third parties to whom such personal data are transferred at home and abroad,
d) Make requests to correct such personal data if processed incompletely or incorrectly,
e) Request that such personal data be deleted or destroyed pursuant to provisions provided for under Article 7 of the Personal Data Protection Law,
f) Request that transactions conducted as per Paragraphs (d) and (e) of the Personal Data Protection Law be notified to third parties to whom such personal data are transferred,
g) Appeal to decisions/conclusions taken against him/her by analysing the processed data solely by automated systems,
h) File claims for the compensation of any loss or damage suffered due to the unlawful processing of such personal data and request that he/she is notified thereabout.
You can submit to us your claims covered under Article 11 of the Law governing rights of relevant persons together with identity papers to Altayçeşme Mah. Efeboz Sok. Freeland Plaza No: 12 D: 61 Maltepe – ISTANBUL – Turkey or to the KEP [Registered Electronic Mail] address of the company at minervaekspertiz@hs01.kep.tr in accordance with the Communiqué concerning Principles and Procedures for requests to the data controller. The Company shall conclude requests for applications in accordance with the nature/extent of such requests and in compliance with Article 13 of the Law at the latest within 30 (thirty) days.
